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Frequently Asked Questions
What is the time of delivery?
Since our products are produced according to each specific order, the delivery period will be 15 days after confirmation of order. For small or sample orders, please check with us regarding stock availability for immediate delivery.
What about quality assurance?
We offer a one-year warranty period beginning from the time of shipment for medical equipment. For minor problems, we provide free spare parts for replacements. For serious problems, we provide replacements free of charge.
What about the price level?
We are confident that our prices are competitive compared with those at the same quality level, as we have been in this field for more than 20 years. We adhere to the principle of providing top-quality products at competitive prices.
Why are some prices different for similar-looking models?
As the market has various products, prices of copy products with cheaper materials and less quality control are relatively lower. We focus on maintaining high-quality standards and material integrity.
What are the payment terms?
T/T in advance, L/C, Western Union, PayPal, and MoneyGram.
Which shipping companies are usually used?
We work with major carriers including MAERSK-LINE, PIL, COSCO, DHL, EMS, TNT, and UPS. The buyer's preference is our priority, and we provide suggestions based on schedules and services.
Datoral Medical
