1. What is the warranty period for the products?
We provide a one-year warranty for free on our medical equipment.
2. How do you handle after-sales service and technical support?
We offer support via manuals and videos. For complex issues, our engineers provide prompt responses via email or phone. If hardware parts fail within the warranty, we provide replacements or repairs free of charge.
3. What are the available delivery methods and estimated times?
We ship via Express (7-10 days), Air Freight (3-10 days), or Sea Freight (12-45 days depending on the port location).
4. What is the typical lead time for production?
Approximately 40% of products are in stock. Production for others ranges from 3 to 10 days, while specialized items may take 15 to 30 days.
5. What payment terms do you accept?
We accept Telegraphic Transfer (T/T) in advance, Western Union, MoneyGram, PayPal, and Trade Assurance.
6. Do you support OEM or ODM services?
Yes, we provide ODM/OEM services with no minimum order quantity (MOQ) requirements.
Datoral Medical
