Are you a manufacturer or a trading company?
We are a professional manufacturer specializing in emergency stretchers and rehabilitation therapy products.
What quality certifications do your products hold?
Our products are certified with FSC, CE, FDA, ISO9001, ISO13485, and EN1865 standards to ensure international quality compliance.
What are your standard payment and trading terms?
We generally accept T/T (30% deposit, 70% balance against bill of lading) or L/C. Our standard shipping port is Shanghai.
How long is the typical lead time for an order?
The normal lead time is approximately 15 to 25 days after the deposit is received, depending on the order volume.
What kind of after-sales service do you provide?
We offer a 12-month warranty from the date of receipt. During this period, we provide free spare parts and technical guidance for any necessary replacements.
Is the stretcher mattress waterproof and fire-resistant?
Yes, the mattress is made of wear-resistant mesh cloth that is specifically designed to be both flame retardant and waterproof.